Frequently Asked Questions (FAQ) of Account, Verification. Deposit/Withdrawal, Trading in Derive

Jan 12, 2024

Account

Why cant I create an account?

In line with our Group practice, we set the following criteria for client sign ups:

Clients have to be at least 18 years of age.
Clients cannot be a resident in Canada, Hong Kong, Israel, Jersey, Malaysia, Malta, Paraguay, UAE, USA, or a restricted country which has been identified by the Financial Action Task Force (FATF) as having strategic deficiencies.

How can I change my personal details?

If your account is not authenticated, you can change your name, date of birth, or citizenship by going to Settings Personal details.

If the account has been fully authenticated, you can submit a ticket requesting the desired changes. Please attach your proof of identity and address.

How can I change my accounts currency?

Once you have made a deposit or created a DMT5 account, you can only change your currency by contacting Customer Support.

I forgot my Google/Facebook account password. How can I log in to my Deriv account?

If you’ve forgotten your Google/Facebook account password, you can reset your Deriv account password to log in to Deriv.

How can I close my account?

Before closing your account, please close all your open positions and withdraw all the funds in your account. After that, you may contact us with your request.

How do I unsubscribe from marketing emails?

You can do this easily by going to Settings Profile Personal details. Uncheck the email preference box, and click the ‘Submit’ button to unsubscribe.

What is a dormant fee?

A dormant fee is an amount charged to any account that has not placed a transaction over a continuous period of 12 months.

This does not apply if the client is under self-exclusion, either by their own choice or as a decision by the Company.

Verification

Do I need to verify my Deriv account?

No, you do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents.

How long does verification take?

We’ll typically take 1-3 business days to review your documents and will inform you of the result via email once it’s done.

Why were my documents declined?

We may decline your verification documents if they are insufficiently clear, invalid, expired, or have cropped edges.

Deposits and Withdrawals

What payment methods do you support?

Our list of supported payment methods includes bank wire, credit and debit cards, e-wallets, and cryptocurrencies.

You may also manage your funds through a payment agent if the service is available in your country.

Online Banking

Credit/debit cards

Note: Withdrawals may take up to 15 working days to reflect on your card. Mastercard and Maestro withdrawals are only available for UK clients.

E-wallets

Cryptocurrencies

Note: The minimum amount for withdrawal will vary depending on the latest exchange rates. The figures shown here have been rounded.

Fiat onramp - Buy crypto on popular exchanges.

Note: These payment methods are available exclusively for our clients with crypto trading accounts.

How long does it take to process withdrawals?

Your deposits and withdrawals will be processed within one business day (Monday to Friday, 9:00 am–5:00 pm GMT+8) unless stated otherwise. Please note that your bank or money transfer service may require additional time to process your request.

Why does my credit card deposit keep getting declined?

This usually happens to clients who are depositing with us for the first time using their credit card. Please ask your bank to authorise transactions with Deriv.

What is the minimum deposit or withdrawal amount?

You can deposit or withdraw a minimum of USD/EUR/GBP/AUD 5 using e-wallets. Other payment methods will have different minimum amounts.

There is no minimum amount for cryptocurrency deposits.

My withdrawal verification link expired. What should I do?

This problem might be a result of clicking on the ‘Withdraw’ button multiple times. Try to withdraw once again, and then click on the latest verification link sent to your email. Please make sure that you use the link within one hour.

How can I lift my withdrawal limits?

You can lift your withdrawal limits by verifying your identity and address. To see your current withdrawal limits, please go to Settings Security and safety Account limits.

Can I withdraw my deposit bonus?

You may withdraw the free bonus amount once you have exceeded an account turnover of 25 times the bonus amount value.

Why cant I withdraw funds to my Maestro/Mastercard?

Mastercard and Maestro card withdrawals are only available for UK clients. If you are not from the UK, please withdraw using an e-wallet or cryptocurrency instead.

Trading

What is forex?

Forex is the global decentralised market for the buying and selling of currencies.

What are commodities?

A commodity is either grown or produced naturally in the environment. Examples include crude oil, metals, gold, and silver.

What are stock indices?

Stock indices measure the value of a selection of companies in the stock market. This allows investors to see how a particular set of assets is performing.

What are synthetic indices?

Exclusive to Deriv, synthetic indices are our very own set of synthetic markets engineered to simulate real-world market movements, unaffected by the sways of actual events and other outside disruptions.

What are contracts for difference (CFDs)?

A contract for differences (CFD) is a contract that pays the difference between the value of an asset at the time of opening a trade and its value at closing the trade.

What are digital options?

A digital option is a financial instrument with a fixed payout where you predict the outcome from only two possible results.

How many trading platforms do you offer?

We offer three trading platforms: DTrader, DBot, and DMT5. Each platform caters to a variety of trading styles and experiences, whether you’re a new or seasoned trader.

How can I automate my trading strategy?

You can create and run your own automated trading strategies with DBot. You can also download ready-made trading robots (also known as Expert Advisors) for DMT5 by going to the ‘Market’ tab in the DMT5 platform.

What are my trading limits?

You can see your account’s trading limits by going to Settings Security and safety Account limits. Please note that if your account balance exceeds the maximum account cash balance, you must withdraw funds from your account to bring your account balance below the maximum limit.